Priority Definitions:

Critical: Enterprise-wide interruption of service or similar degradation for which there is no known work around. Unplanned System or Application down. Single User system down for which there is no work around.

Urgent: Problems affecting a large user population. System and Application are up, problem with application affecting multiple users. Data Corruption.

Serious: Problems affecting a single user or small subset of users. Technical or Process type questions.

Minor: General Information questions for which there is no specific support request.

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Technical Support 
8:00AM to 4:30PM, Monday - Friday
Phone: 651-297-4848